Conversational Space is the simplest, most intuitive interface of all. LivePerson is already capitalizing on this Conversational Space transformation. The adoption of messaging has not been constrained to younger generations. The COVID-19 pandemic has only accelerated adoption of these experiences. We are positioned as an authority in the Conversational Space. 6 Strengthen our position in both existing and new industries. Our business-to-business services are all managed from a single user interface. This has enabled us to provide these benefits simultaneously to our entire customer base. Others may develop technologies that are similar or superior to our technology. Chargebacks can occur whether or not services were properly provided. We are subject to risks related to corporate and social responsibility and reputation. If this occurs, the trading price of our securities could decline significantly. As of December 31, 2020, our accumulated deficit was approximately $391.9 million. Such products and content could contain defects or inaccurate information. These problems, if not remedied, could harm our business. It is possible that, despite testing by us, defects may occur in the software. Further, we incorporate encryption technology into certain of our products. For example, we recently launched a new conversational banking initiative. We are subject to counterparty risk with respect to the capped call transactions.